Telephone Data Collection
Reach respondents directly with our professional telephone survey services. As a trusted phone survey company with over 50 years of experience, Wilkins Research delivers high response rates, rigorous quality control, and 7-day availability for telephone market research projects of any size or complexity.
Why choose Wilkins
Telephone Research Advantages
With over 50 years of telephone data collection experience, Wilkins Research combines computer-assisted telephone interviewing technology with highly trained interviewers to deliver accurate, timely data. Our call center operates 7 days a week with responsive reporting, ensuring every telephone survey meets the highest quality standards.
Trained Professional Interviewers
Experienced interviewers trained in survey methodology, probing techniques, and respondent engagement for every telephone research project.
Real-Time Quality Monitoring
Live call monitoring, silent listening, recording review, interviewer coaching and calibration, data validation, and supervisor oversight ensure consistent data quality and transparent client communication on every phone call survey.
High Response Rates
Strategic calling schedules, callback management, and skilled interviewers achieve industry-leading response rates for telephone surveys.
7-Day Availability
Our call center operates 7 days a week across all U.S. time zones to reach respondents when they’re most available for urgent projects.
Multilingual Capabilities
Bilingual interviewers for English and Spanish, plus Chinese, Korean, and Cantonese telephone interviewing, with additional languages on request.
Privacy & Data Protection
Strict data security protocols, confidential respondent handling, and compliance with industry privacy standards protect every phone survey interaction.
Sectors We Cover
Industries We Serve with Telephone Research
Our telephone market research services support organizations across a wide range of industries, delivering the data-driven insights that drive better decisions.
Legal Industry
Jury research, venue studies, and litigation support surveys
Healthcare
Patient satisfaction, CAHPS surveys, and disease management
Media
Audience measurement, content testing, and viewership studies
Government
Public opinion polling, community needs assessments, and program evaluation
Consumer
Product testing, brand tracking, and consumer satisfaction surveys
How it works
Our Telephone Research Process
From project setup to final data delivery, our streamlined process ensures quality telephone data collection at every stage.
Project Setup
We review your questionnaire, define calling parameters, program the survey system, and train interviewers on your specific project.
Pilot & Calibrate
A soft launch with a small sample to test the survey flow, identify issues, and calibrate interviewer performance before full production.
Full Production
Our trained interviewers conduct calls with real-time monitoring, quota management, and daily progress reporting throughout the field period.
Data Delivery
Cleaned, validated data files delivered in your preferred format with quality reports, disposition summaries, and interviewer notes.
Our Call Center
Our Telephone Research Center
Our Chattanooga-based call center features dedicated interviewing stations, advanced CATI technology, and a professional environment designed for high-quality telephone data collection. With capacity for large-scale projects and 7-day operations, we’re ready when you are.
- Computer assisted telephone interviewing software
- Dedicated quality assurance observation room
- 7-day operations across all U.S. time zones
- Scalable capacity for projects of any size
The Wilkins Difference
Why Clients Choose Our Telephone Research
Independently Owned Since 1971
Family-owned and women-led, we deliver the personal attention, flexibility, and accountability that larger call centers can’t match.
Trained Professional Interviewers
Every interviewer is trained in survey methodology, respondent engagement, and project-specific protocols before making a single call.
Rigorous Quality Controls
Live monitoring, recording review, data validation, and interviewer calibration ensure consistent, high-quality data on every project.
Fast Turnaround & Responsive Reporting
7-day operations, flexible scheduling, and responsive daily reporting mean we can accommodate tight timelines and keep you informed every step of the way.
Common questions
Frequently Asked Questions
What telephone data collection services does Wilkins Research provide?
Wilkins Research provides a full range of telephone data collection services including quantitative telephone surveys, in-depth telephone interviews (IDIs), customer satisfaction surveys, CAHPS surveys, regulatory compliance calls, political polling, and multi-language interviewing. As an experienced phone survey company, we handle projects from initial questionnaire programming through final data delivery.
What types of telephone surveys can Wilkins Research support?
We support all types of telephone surveys including large-scale quantitative studies, qualitative in-depth interviews, customer satisfaction and loyalty tracking, brand awareness surveys, political and public opinion polls, healthcare patient surveys, regulatory compliance assessments, and utility safety surveys. Our flexible research design accommodates both simple screening studies and complex multi-wave projects.
What CATI technology does Wilkins Research use for telephone research?
Our call center uses advanced computer assisted telephone interviewing (CATI) technology that automates skip logic, data validation, quota management, and call scheduling. The system ensures consistent questionnaire delivery across all interviewers while providing responsive daily reporting for project monitoring and management.
How does Wilkins Research ensure quality control during CATI interviews?
We employ multiple layers of quality control: live call monitoring by supervisors, silent listening sessions, audio recording review, data validation, interviewer calibration meetings, and post-interview data cleaning. Our dedicated quality assurance observation room allows supervisors to monitor CATI interviews and provide immediate coaching.
Is Wilkins Research available for urgent or time-sensitive telephone research projects?
Yes. Our call center operates 7 days a week across all U.S. time zones, making us available for urgent and time-sensitive telephone research projects. We can ramp up interviewer teams quickly and offer flexible scheduling to meet tight deadlines. For straightforward projects with a finalized questionnaire, we can begin interviewing within 5-7 business days.
Can Wilkins Research handle large sample sizes and complex quotas?
Absolutely. Our telephone data collection infrastructure is designed to scale for projects of any size — from 100 interviews to 10,000+. We manage complex quota structures with monitoring, structured sample management, and responsive daily progress reporting to ensure your project stays on track and on budget.
How does Wilkins Research protect respondent privacy and confidential data during phone surveys?
We maintain strict data security protocols including secure data storage, controlled access to respondent information, confidential handling of all survey responses, and compliance with industry privacy standards. All interviewers are trained in respondent confidentiality procedures, and our systems are designed to protect sensitive data throughout the entire telephone survey process.
What industries use Wilkins Research for telephone market research?
Our telephone market research services are used across a wide range of industries including legal and litigation support, healthcare and patient satisfaction, media and entertainment, government and public sector, consumer products, utilities and regulatory compliance, and financial services. Each industry benefits from our experienced interviewers and flexible research design.
Can Wilkins Research support nationwide telephone data collection across all time zones?
Yes. Our 7-day call center operations cover all U.S. time zones, enabling nationwide telephone data collection. We strategically schedule calls to reach respondents at optimal times regardless of their location, maximizing response rates and ensuring representative geographic coverage for your telephone survey.
Are CATI interviews recorded or monitored for quality assurance?
Yes. All CATI interviews can be recorded for quality assurance purposes, and our supervisors conduct live monitoring and silent listening throughout every project. Recordings are available for client review upon request, and our quality team uses them for ongoing interviewer coaching, calibration, and performance evaluation.
How quickly can telephone data collection projects be launched and completed?
Project timelines depend on complexity, sample size, and questionnaire length. Typical telephone data collection projects can be launched within 5-7 business days after kickoff, which includes survey programming, interviewer training, and a pilot test. Rush timelines are available for urgent projects, and our 7-day operations help accelerate field periods.
Have more questions? We’re here to help.
Ready to Start Your Telephone Research?
Let our experienced telephone research team deliver the high-quality data your project demands. Request a bid today and experience the Wilkins Research difference.